Upload Returns CSV
Upload your FBA Customer Returns CSV to get ASIN-level disposition splits, return reasons, and auto-populated cost analysis
How to download your FBA Customer Returns Report
- Log in to Amazon Seller Central
- Go to Reports → Fulfillment
- Under Customer Concessions, click FBA Customer Returns
- Set your date range (up to 2 years), click Request .csv Download
- Download the file and upload it below
The file will have columns: return-date, order-id, sku, asin, fnsku, product-name, quantity, fulfillment-center-id, detailed-disposition, reason, status, customer-comments